📦 Shipping Policy
Effective Date: July 25, 2025
Brand: Merable
📧 [email protected] | 📞 +1 (650) 410-7920
🚀 Order Processing Time
All orders are processed within 0–3 business days, excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with tracking details.
🌍 Shipping Destinations & Estimated Delivery
We currently ship to the following countries:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–12 business days |
| Canada | 7–15 business days |
| Australia | 7–15 business days |
| New Zealand | 7–15 business days |
| United Kingdom | 7–15 business days |
| European Union (EU) | 7–15 business days |
❗ Note: We do not currently ship to countries outside the list above.
💰 Shipping Fees
- Flat Rate: $4.99 for the first item
- Additional Items: $2.99 per item
Shipping costs are calculated and displayed at checkout.
📦 Tracking
Tracking numbers are sent via email after shipping.
If not received within 5 business days, please contact us.
📫 Delayed or Missing Delivery
If your package is marked “delivered” but hasn’t arrived:
- Wait 24 hours and check your surroundings
- Contact our support team for help
❓ Need Assistance?
- 📧 Email: [email protected]
- 📞 Phone (International): +1 (650) 410-7920
- 📞 Phone (Vietnam): +84 97 673 3131
- 📍 Admin Office: 81 Vu Tong Phan Street, Khuong Dinh Ward, Hanoi City, Vietnam
- 📍 US Office: 300 Delaware Ave Suite 210, Wilmington, DE 19801, United States
- 🕐 Business Hours: 7AM – 5PM (EST), Monday–Saturday